Today in New York City, my husband and I packed up to go out for the day at the 911 Memorial Museum. I had my phone, chargers, and cables at the ready along with my wifi hotspot to ensure that I had enough charge and battery power to last the day. Note: it was the day of the eclipse. As we got downtown, my phone blacked out. Oh no. I tried restarting it, nothing happened. I then reset it and was able to get a boot screen which I was able to figure out how to reset the settings. Still a black screen. Unfortunately, I had a dinner date with a colleague and now I didn't know the address where we were to meet because it was in my text messages. So I tried logging onto Google but I had two step authentication which required a text message. No luck. Then I tried to use another option but I had not saved my backup codes. No luck. So, fortunately, I had memorized the OTAN support number and called the Director who gave me Branka Marceta cell phone number. I text her in Denver to text my friend Nell Eckersley with whom I had the dinner appointment. She directed Nell to text my husband. When I went to Nell's office, I googled Project Fi support and within 20 minutes they had trouble shot the problem and are sending me a new phone that will be in my hands by Thursday. What did I learn from this?
1) Keep two step authentication but download the back up codes, put them in Google Keep and share the file with a significant other. 2) Have a critical number memorized to help you locate your friends LOL 3) Go with Project FI. The best cell phone service ever. No BS just great customer service.
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Susan Gaer
A veteran teacher tackling the lowest levels of ESL instruction. Archives
August 2017
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